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SHIPPING & RETURNS

Shipping Policy

Welcome to our Shipping Policy section! Here at Hiking Dog Club, we ensure that your orders are processed promptly and shipped with care. We offer various shipping methods to suit your needs, and we strive to keep our packaging eco-friendly while keeping costs reasonable. Our goal is to create a seamless shopping experience for our customers, so you can focus on enjoying your outdoor adventures with your furry friends.
 
In this section, we invite you to learn more about our shipping practices and how they can benefit you. Feel free to reach out with any questions regarding your order, and remember that we are here to help you every step of the way!

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Processing & Production Times

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  • Fulfillment Window: It typically takes 2–5 business days to create, inspect, and package your apparel.

  • Peak Seasons: During high-volume holiday periods (e.g., November–December), production may take 5–7 business days.

  • Once your garment has been printed and packed, it is handed over to the courier, and you will receive a dispatch confirmation email with your tracking number.

Returns & Refund Policy

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At Hiking Dog Club, we want you to love your new clothing. Because our items are made-to-order specifically for you, we handle returns and exchanges carefully to ensure the best experience while maintaining sustainable production practices.

 

1. Damaged, Defective, or Misprinted Items

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We stand by the quality of our apparel. If your item arrives damaged, defective, or with a misprint, we will happily offer a free replacement or a full refund.

 

  • Timeframe: You must contact us within 30 days of receiving the product.

     

  • Process: Please email us at info@hikingdogclub.com with a clear photo of the issue and your order number. We will arrange a replacement at no additional cost to you.

     

2. Lost in Transit

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If your package is lost in transit, we will send a replacement at no charge. Claims for lost packages must be submitted no later than 30 days after the estimated delivery date. Please ensure your shipping address is correct at checkout, as we cannot cover replacements for items sent to an incorrect address provided by the customer.

 

3. Standard Returns & Buyer’s Remorse

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Under UK law, you have the right to change your mind and return standard, non-personalized items within 14 days of receiving your order.

 

  • To be eligible for a return, the item must be unworn, unwashed, in its original condition, and in its original packaging.

     

  • Return Shipping: Because our items are produced on demand, you (the buyer) are responsible for covering the return shipping costs for buyer's remorse or sizing exchanges.

     

  • Sizing: We highly recommend checking our detailed sizing charts on the product pages before placing your order to ensure the perfect fit.

     

4. Personalized or Custom Items

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If you have ordered an item with custom text, names, or personalized graphics, we are unable to accept returns or offer refunds for a change of mind or incorrect sizing. Custom items are strictly non-refundable unless they arrive damaged, defective, or misprinted.

 

5. How to Start a Return

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To initiate a return or report an issue, please follow these steps:

 

  1. Contact us at info@hikingdogclub.com with your order number and the reason for the return.

     

  2. If the item is defective, include a clear photo of the problem.

     

  3. We will provide you with the correct return address. Please do not send items back to the manufacturer's address listed on the package without contacting us first, as they may not be processed correctly.

     

  4. Once your return is received and inspected, we will notify you and process your refund to your original payment method within 5-7 business days.

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